Vpn Troubleshooting Guide (2023) thumbnail

Vpn Troubleshooting Guide (2023)

Published Jul 24, 23
5 min read

7 Common Vpn Security Risks: The Not-so-good, The Bad, ...



The Routing and Remote Access snap-in lives within the Microsoft Management Console, understood as the MMC. There are multiple ways to access the MMC. You can choose the console from the Start menu's Programs options, within the Administrative Tools folder within Windows server's Control board or by typing mmc at a command timely.

As Tech, Republic's Brandon Vigliarolo shows within his video at the start of this post, the Providers console displays the status of the Routing and Remote Gain access to entry. From within the Providers console and with the Routing and Remote Gain access to entry highlighted, you can click Start the Service or right-click the entry and select Restart.

Often the VPN customer and VPN server are set to using various authentication methods. Validate whether an authentication mistake is the issue by opening the server console. Another approach of accessing the MMC is to type Control+R to open a command prompt in which you can type mmc and hit Enter or click OK.

If the entry isn't present, click File, select Add/Remove Snap-in, pick the Routing and Remote Access choice from the options and click Include, then OK. With the Routing and Remote Gain access to snap-in added, right-click on the VPN server and click Residences. Examine the Security tab to validate the authentication approach.

Troubleshooting Ipsec

Ensure the VPN client is set to the authentication method defined within the Security tab. Usually the products just examined are accountable for many VPN connection rejection errors. But other basics should be right, too. For instance, if the Windows Server hosting the VPN hasn't joined the Windows domain, the server will be unable to confirm logins.

Each Web-based VPN connection usually uses two different IP addresses for the VPN customer computer. This is the IP address that's used to establish the preliminary TCP/IP connection to the VPN server over the Web.



This IP address usually has the very same subnet as the local network and hence permits the customer to communicate with the local network. When you established the VPN server, you should configure a DHCP server to assign addresses to customers, or you can develop a bank of IP addresses to designate to customers straight from the VPN server.





If this option is chosen and the effective remote gain access to policy is set to allow remote gain access to, the user will be able to connect to the VPN. I have actually been not able to re-create the scenario personally, I have heard reports that a bug exists in older Windows servers that can cause the connection to be accepted even if the reliable remote gain access to policy is set to deny a user's connection.

How To Fix Failed Vpn Connections - Troubleshooting Guide





Another common VPN problem is that a connection is effectively established however the remote user is not able to access the network beyond the VPN server. By far, the most typical reason for this issue is that consent hasn't been granted for the user to access the entire network. To permit a user to access the whole network, go to the Routing and Remote Access console and right-click on the VPN server that's having the problem.

At the top of the IP tab is an Enable IP Routing check box. If this check box is enabled, VPN users will be able to access the remainder of the network, presuming network firewall softwares and security-as-a-service settings allow. If the checkbox is not chosen, these users will be able to access only the VPN server, but nothing beyond.

If a user is calling straight into the VPN server, it's generally best to set up a fixed path between the customer and the server. You can set up a fixed path by going to the Dial In tab of the user's residential or commercial properties sheet in Active Directory site Users and Computers and picking the Apply A Static Route check box.

Click the Add Route button and after that get in the location IP address and network mask in the space provided. The metric should be left at 1. If you're using a DHCP server to assign IP addresses to clients, there are a couple of other issues that might trigger users not to be able to surpass the VPN server.

Chapter 8: Troubleshooting The Network Access Vpn Tunnel

If the DHCP server designates the user an IP address that is currently in use elsewhere on the network, Windows will find the conflict and avoid the user from accessing the rest of the network. Another typical problem is the user not receiving an address at all. Many of the time, if the DHCP server can't appoint the user an IP address, the connection will not make it this far.

254.x. x variety. If the client is appointed an address in a range that's not present within the system's routing tables, the user will be not able to browse the network beyond the VPN server. Other concerns can add to this issue, too. Ensure the resources the user is attempting to access are in fact on the network to which the user is linking.

A VPN connection to the other subnet might, in fact, be needed. A firewall software or security as a service option could also be to blame, so do not forget to examine those options' settings, if such parts exist between the VPN server and the resources the user looks for to reach.

The first possibility is that one or more of the routers involved is performing IP package filtering. IP packet filtering could avoid IP tunnel traffic. I recommend inspecting the client, the server and any devices in between for IP package filters. You can do this by clicking the Advanced button on each maker's TCP/IP Characteristics sheet, picking the Options tab from the Advanced TCP/IP Settings Residence sheet, choosing TCP/IP Filtering and clicking the Properties button.

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